FREQUENTLY ASKED QUESTIONS
We will provide you with clear and helpful information about our flues and their uses. You’ll be able to check through the specifications for each flue on the product page and you’ll notice that flue size will relate to the sizes needed for our stoves.
Keep an eye on our blog where we’ll be uploading monthly content that, for example, explains how to select flue that’s right for you. Once again, we’re always at the end of the phone if you’re still unsure.
Each of our products is guaranteed but each will also show its own warranty length in the specifications section, including our accessories.
It all depends on the size/weight of the item being delivered. Please visit our terms and conditions for more information, including delivery to remote areas, delivery to anywhere outside of mainland UK, being present for the delivery and requirements when signing for your delivery, etc.
We pride ourselves on using reputable delivery services whereby everything is tracked. however in the unlikely event that you do not receive your order, please check your tracking information of which will be provided by email. If you haven’t received any tracking information, please contact us and we will be able to confirm the status of your order.
Please allow an extra day or two from the expected date for delivery, as delays can be unexpected.
Please also check all outer buildings/porches/with neighbours. If you still haven’t received your item, please contact us as soon as you can and we will investigate further.
Using reputable couriers means we endeavour to get every item to you safe and sound.
If you aren’t happy with any of the items you have received for any reason, please contact us to see how you can begin the returns process or request a replacement/refund. (You’ll find full details on FAQ)